Midgard Self Storage
Kissimmee, FL

4/2/2025 Today, I called my Kissimmee, FL Storage, Midgard Self Storage, located at 2925 N. Poinciana Blvd 34746, and I spoke with Tracy Sue, my Account Specialist. I was concerned about how my April payment was going to be late, causing my things to possibly be in peril. Tracy Sue handled the situation spectacularly! She was SO knowledgeable about Midgard Self Storage and her confidence in this Company's stellar treatment of their Customers and their Storage needs; (even ongoing long ones such as my own) expertly putting me at ease. With every mention of the confidence Tracy Sue has in the Company, she represents Midgard Self Storage with pride; and it showed in her swift ability to handle my request. I truly appreciated her even tossing in a cute joke that got me to laugh. All in all, Tracy Sue DESERVED each one of the 5 Stars, in the 🌟 🌟 🌟🌟🌟 Rating I gave her. Sincerely, Tammy Medley

The unit and facility was exceptional and clean! Great customer service. I recommend going into the office to get a unit because it is so quick and easy and you will see what you are getting a real deal for a climate control storage unit in a great location. Shout out to Darrell for exceptional customer service. Thank you!

Nice, convenient location. Good hours for the gate. Very clean facility with A/C. They have carts to help carry your stuff from your car to your unit. There are even clean bathrooms inside the building that houses the units. Great introductory prices but, be prepared for it to jump up quite a bit afterwards. Renting units has jumped up like regular housing rent. It’s no longer as inexpensive as it once was. *Update* The facility is still great & clean. The prices do jump up and have jumped up again. They now also charge you a lock fee because you can no longer use your own. They do work with you when you need to pay late but be prepared for some fees depending on how late you are. One late fee is $100 so try to pay on time. The increase in prices sometimes can make it hard.

This gentleman did an outstanding job. He treated me like family. He definitely had a GODLY PRESENCE. WIRDS CANT DESCRIBE he's gratitude towards myself.made me feel comfortable. He definitely has the great presence 👏 he turned my day positive with a new start TEAMJESUS

I called on to verify if they had received my notice to vacate my unit. Working in customer service myself, I’m very familiar with the type of experience that companies expect their employees to provide. Additionally, I’m aware of how easily a simple interaction can either go well or unpleasant. As any person should do, I familiarized myself with my contract and what was required depending the scenario. I sent an email December 1st, that stated I would be vaccinating my unit. Unfortunately, the email I sent was not received and so my notice was never acknowledged. Kesha immediately, with no hesitation, said “no problem, we can honor this request.” Without skipping a beat, she immediately confirmed I was good to go. But before ending the call, asked “May I ask why you are leaving us?” Genuinely speaking the price increases were a bit much, and I had actually emptied out most of my belongings from my unit. However, still having some things in storage, Kesha informed me of the price of a smaller unit and even honored the promotions currently running. The easiest phone call I’ve had. And the most informative and kind person I’ve had the pleasure of speaking with. Please, if you ever have a question or concern regarding your unit, request Kesha as your person! Thank you again!

Great management and customer service, clean facilities! Recommended!

Zack did a great job helping me. I was going to give my notice to vacate but he worked with me on a rate I was much more comfortable with. Thanks Zack!